Frequently Asked Questions
Everything you need to know about PowerXL appliances and your order.
What is the standard shipping timeframe for PowerXL orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for PowerXL products?
We offer a 90-day money-back guarantee. If you are not 100% satisfied with your purchase, you can return it within 90 days of the original purchase date for a full refund, minus shipping and handling fees.
Do PowerXL appliances come with a warranty?
Yes, all PowerXL appliances come with a standard limited warranty that covers defects in materials and workmanship. Specific warranty durations vary by product model.
Where can I find replacement parts or accessories for my air fryer or grill?
Replacement parts such as baskets, racks, and power cords can be purchased directly through our official website under the 'Accessories' section.
Are PowerXL accessories dishwasher safe?
Most PowerXL removable components, including non-stick baskets and drip trays, are dishwasher safe. However, we recommend checking your specific product manual for detailed care instructions.